The Email system is now stable and operating normally. No issues have come up on email delivery since this weekend. There is no action necessary at this time.
Posted Aug 01, 2023 - 11:12 PDT
Update
Most emails have fully caught up, however the incident will remain open until we get confirmation from our external vendor that all issues are resolved. If you are still impacted, we apologize for the inconvenience and will provide an update on progress as the situation is resolved.
Posted Jul 31, 2023 - 13:03 PDT
Update
Our email server continues to work through a backlog of processes so you may continue to see delays in receiving password reset emails or template emails. We apologize for the inconvenience and will keep you updated on progress as the situation is resolved.
Posted Jul 28, 2023 - 09:49 PDT
Update
We are continuing to monitor for any further issues.
Posted Jul 27, 2023 - 16:29 PDT
Monitoring
Hello,
You are receiving this message because you have subscribed to status updates on the ENGIE Impact Client Platform. A new incident has been identified that may temporarily disrupt your service.
We are experiencing intermittent email issues that may cause a delay in receiving password reset emails or emails containing templates. We are working with our external vendor on this issue and will update once resolved.
We appreciate your patience as we work through this issue and will keep the impact to your operations at a minimum. If you have any questions, please contact your Client Representative.
Thank you
Posted Jul 27, 2023 - 13:07 PDT
This incident affected: ENGIE Platform (External).