Investigating - The Account Exceptions – Days in Status report is currently the providing results that do not match the number of items in Account Exceptions under Operations Management, or in Workflow. The IT team is currently investigating.
Apr 30, 2025 - 09:26 PDT
ENGIE Platform (External)
Partial Outage
90 days ago
99.22
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
The Platform will be intermittently unavailable Thursday, May 1st, 2025 from 6:00pm to 8:00pm Pacific for routine maintenance. We apologize for any inconvenience. Posted on
Apr 30, 2025 - 09:21 PDT
Resolved -
This has been resolved. Users should clear cache to ensure changes are visible. If issues persist, please reach out to your Client Success Representative
Apr 30, 06:36 PDT
Investigating -
Many financial file bill image links are currently broken, we are actively working to resolve the issue and apologize for the inconvenience. Next update Wednesday 4/30/25 9am PST
Apr 29, 15:31 PDT
Completed -
The scheduled maintenance has been completed.
Apr 24, 20:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 18:00 PDT
Scheduled -
The Platform will be intermittently unavailable Thursday, April 24th 2025 from 6:00pm to 8:00pm Pacific for routine maintenance. We apologize for any inconvenience.
Apr 23, 06:45 PDT
Resolved -
This incident has been resolved, and exception details are now loading as expected. Users may need to close/re-open browser session.
Apr 22, 08:34 PDT
Investigating -
Exceptions are not opening when clicked on in Platform Account Exceptions manager. Opening new exceptions and the exception page loads, but without the exception data. This is being investigated.
Apr 22, 07:56 PDT
Completed -
The scheduled maintenance has been completed.
Apr 17, 20:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 18:00 PDT
Scheduled -
The Platform will be intermittently unavailable Thursday, April 17th 2025 from 6:00pm to 8:00pm Pacific for routine maintenance. We apologize for any inconvenience.
Apr 16, 09:36 PDT
